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Wednesday, October 23, 2019

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The next time you find yourself trying to describe a complicated computer problem to a friend or tech support, give Problem Steps Recorder a try. You can record a series of screen shots, add notes, and email them directly to whoever is helping you.


  1. Open Problem Steps Recorder by clicking the Start button Picture of the Start button, and then typing psr. In the list of results, click psr.

  2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.

  3. IF / When you want to add a comment, click Add Comment.

    1. Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.

  4. Click Stop Record.

  5. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

    To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.


After recording and saving a .zip file, click the help down arrow Picture of help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.
Or simply use your favorite EMail app and select the zip as an attachment.

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